Letha's 1Stop Shop

To donate by text, a donor simply:

1. Text the amount they'd like to give to your text-to-give number (e.g. $50). Remember to include a space between your dollar amount and your keyword. If a user submits $50Missions, they will receive a "Sorry, not sure what you meant" error message. The proper format must be $50 Missions in order for the command to be received properly.
2. If a person has donated by text before, they'll receive a text in response confirming that their gift has been received successfully and they're done.
3. If it's the first time a person is donating by text, they'll be sent a message that says, "It looks like you are a new giver; to begin: (link provided). It will be a link to the church's online giving page. Clicking on the link they will be asked to supply their payment method (credit card, debit card, or bank account). This payment source will then be linked with their phone number so that, in the future, all they will need to do is text in the amount. (They will not need to re-enter their payment information.)
4. If the donor didn't specify a fund by keyword, donations will automatically go to the default fund in Breeze. Example giving by keyword: $50 missions Note: Donors can only give to one fund at a time.

The donor will receive a confirmation email, sent to the email entered with their payment details, that their online gift was processed.

The following is a list of example commands that the text giving system accepts:

Command and Description:

• $50 - Donates $50 to your church. Users can type any amount; the dollar sign is optional (e.g. $50 and 50 both work).
• give $50 - Same as above.
• give - Your text giving number will respond asking "how much you'd like to give". Telling people to text 'give' to your number can be a more succinct way to communicate text giving.
• $50 missions - Donates $50 to the missions fund. You can customize fund keywords and what fund they point towards. Note: Donors can only give to one fund at a time.
• $50 weekly - Sets up a recurring gift of $50 each week. Frequency options are 'weekly', 'biweekly', 'monthly', and 'yearly'.
• $50 missions weekly - Sets up a recurring gift of $50 each week to the missions fund. Frequency options are 'weekly', 'biweekly', 'monthly', and 'yearly'.
• refund - Refunds the previously given contribution. 1
• update - Allows a donor to update their payment method or recurring gift.2 Your text giving number will respond with a link where users can make these changes.
• unlink - Unlinks a user's phone from the text-to-give system. If a donor wants to set-up two recurring gifts from two different methods, using "unlink" will allow the donor to set-up a secondary recurring gift from an additional method.4
• commands - Provides the user with a list of the available generic text commands (will not include the unique specific keywords you have set up for your church)

All text gifts will appear on Giving reports as Method: Text (card) or Text (ACH).

1 Donors can only refund their own gift with this command within 24 hours of giving the gift. If the previously given contribution started a recurring gift, the recurrence will also be canceled.

2.   If a person needs to update their name associated with the payment method (which will be associated to the Contribution receipts emailed) they will use the "Update" command and be sure to enter the accurate name with the payment method update.

4. If a donor sets up a second (or subsequent) recurring gift from a different method, the only way to modify any previous recurring gifts would be through the web portal (Give Now).

Currently, there is no way to disable keywords that you create, they must be deleted if you don't want them to be active.